We are a busy practice and only have a limited number of appointments each day. These appointments can be booked from 8:00am and it is advised that you phone early to avoid disappointment. The appointments are triaged and you may need to discuss the condition with a member of staff before an appointment can be allocated. This is to ensure you are navigated to the most appropriate clinician
At the surgery we offer different types of appointments on weekdays. Please note that we do not operate any walk-in clinics and all appointments must be booked in advance
Your doctor, clinical prescriber, practice nurse or HCA may recommend that you book a follow-up appointment at the surgery, or you may wish to be seen for a new condition. Both of these are managed using the same procedure
Telephone Access
Our telephone lines are extremely busy between the hours of 8am-12pm. If your call is not Urgent please telephone after these times. We completely understand your frustration and we are are currently recruiting to compensate staff shortages and we appreciate your patience whilst we try to complete this process. In the interim please telephone our Branch Surgery Penvale Park on 01604 700660 where staff will be able to assist you with your queries.
Phone Reception at Earls Barton & Penvale Park 01604 813940/01604700660 from 8.00am-6.30pm
GP Consultations
GP consultations are normally scheduled for 10 minutes, but if you have more than one condition or a complicated history please ask to book an extended appointment.
Telephone Consultation Appointments
Telephone consultations are available every day both AM and PM. To request a telephone consultation please call on the same day from 8.00am. Again it is advisable to call early to avoid disappointment.
Routine Appointments
There are only 3 pre-bookable appointments open per day per GP. Most appointments to speak to a clinician are on a same day triage basis, please call the surgery at 8am on a day when you are available.
Routine appointments with the nurses, health care assistants and phlebotomists are available in advance. Please call the surgery to book these where possible after 10.30 am
Do I need to see a Clinical Practitioner?
Pharmacy First is a service enabling patients to be referred into community pharmacies for a minor illness or an urgent repeat medicine supply.
The seven conditions that you can go to a pharmacy for:
- Acute otitis media for patients between 1 and 17 years
- Impetigo for patients 1 year and over
- Infected insect bites for patients 1 year and over
- Shingles for patients 18 years and over
- Sinusitis for patients 12 years and over
- Sore throat for patients 5 years and over
- Uncomplicated urinary tract infections in women aged between 16-64 years
Treatments from this service include self care and safety-netting advice and, if appropriate, supplying a restricted set of prescription only medicines without the need to visit a GP.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you miss your appointment, you will be informed via text, and this will be added to your NHS record.