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Non-urgent advice: Update about Earls Barton Phlebotomy Service
Please be advised that our in-house phlebotomy service will be significantly reduced over the next 12 months due to an extended period of leave being taken by our phlebotomist.
Only extremely vulnerable patients will be booked to have bloods done at the surgery, at the discretion of the clinician.
All other patients will be advised to attend the local blood taking units.
At the surgery we offer both Advanced clinical prescriber, practice nurse, HCA and GP appointments on weekdays. Please note that we do not operate any walk-in clinics and all appointments must be booked in advance
Your doctor, clinical prescriber practice nurse or HCA may recommend that you book a follow-up appointment at the surgery, or you may wish to be seen for a new condition. Both of these are managed using the same procedure
Telephone Access
Our telephone lines are extremely busy between the hours of 8am-12pm. If your call is not Urgent please telephone after these times. We completely understand your frustration and we are are currently recruiting to compensate staff shortages and we appreciate your patience whilst we try to complete this process. In the interim please telephone our Branch Surgery Penvale Park on 01604 700660 where staff will be able to assist you with your queries.
- Phone Reception @ Earls Barton & Penvale Park 01604 813940/01604700660 from 8.00am-6.30pm
GP Consultations
GP consultations are normally scheduled for 10 minutes, but if you have more than one condition or a complicated history please ask to book an extended appointment.
Telephone Consultation Appointments
Telephone consultations are available every day both AM and PM. To request a telephone consultation please call on the same day from 8.00am. Again it is advisable to call early to avoid disappointment.
Urgent Appointments
We are a busy practice and provide a limited number of same day appointments to make it easier for people with acute conditions to see a doctor quickly. These appointments can be booked from 8:00am and it is advised that you phone early to avoid disappointment. The appointments are triaged and you may need to discuss the condition with a member of staff before an appointment can be allocated. This is to ensure you are navigated to the most appropriate clinician
Routine Appointments
Currently all appointments to speak to a clinican are on a same day triage basis, please call the surgery at 8am on a day when you are available.
Routine appointments with the nurses, health care assistants and phlebotomists are available in advance. Please call the surgery to book these where possible after 10.30 am
When Should I See a Clinical Practitioner?
Nurses based at our practice treat patients for a wide range of common conditions and run many of our clinics. You can expect to see a nurse within 1 working day. Our Nurse Prescriber also runs a minor illness and injury clinic during weekday mornings and is qualified to prescribe from a range of medicines.
Examples of what our clinical practitioners and nurses deal with include:
- Coughs, sore throats and earaches
- Minor illness issues
- Stomach pains
- Colds, flu and fever
- Diarrhoea and sickness
- Rashes and skin infections
- Allergic reactions
- Cystitis, thrush and vaginal problems
- Childhood illnesses
- Emergency contraception
- General health advice
- Lumps and bumps
If you are unsure whether you should be seen by a GP or a nurse our reception staff will be able to advise you.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you miss your appointment, you will be informed via text, if available, and a letter will be sent and added to your NHS record.